Refund & Cancellation Policy

1. Cancellation Timelines

• Within 24 Hours: You may cancel your custom website order within 24 hours of placing the deposit payment. Under this condition, you will receive a full 100% refund of your paid amount.
• After 24 Hours: Once our engineers initiate structural drafts, scaffold codebases, or provision databases, the project cannot be cancelled. Any amount paid up to this stage becomes non-refundable to cover layout engineering and server reservation expenses.

2. Design & Code Milestones

We believe in iterative progression. During design draft reviews (in step-by-step revision rounds):

• If you are dissatisfied with visual assets or components, you may request revisions inside your client portal.
• No refunds are provided for finalized custom source codes once files are zipped, deployed live, or pushed to the client production environment.

3. Refund Processing Framework

Approved cancellation/refund requests undergo systematic verification:

• Refund processing is handled securely through the Razorpay gateway.
• Once initiated, refunds are credited back to the customer's original bank account, credit card, or payment channel.
• The refund amount will appear in your bank account statement within 5 to 7 working days, depending on bank processing intervals.

4. Exceptions / Chargebacks

In cases of unexpected downtime, failure to deliver blueprints within the contract deadline, or technical errors on our server side, our team will review the issue. If it is verified that VOXIVA failed to initiate or deliver the promised scope of work, a mutually agreeable settlement or complete refund will be dispatched.